Shipping and Returns

Shipping Policy

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates 

Simple flat rate shipping: We offer $16 flat rate shipping to western canada, and a $20 flat rate to the eastern provinces, and the United States (excluding the north west territories, Nunavut and the Yukon, we do not ship to these at this time). 

We offer free shipping on all orders over $175 before taxes and after any discounts. 

We offer free local pickup: You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 5 business days. We will send you an email when your order is ready along with instructions. Any orders not picked up within 30 days of pickup notification will be donated. 

Our local pickup hours are 10am-7pm on Tuesday's and Thursday's. Local pickup is contactless. 

 

Checking the Status of Your Order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at white.house.mercantileco@gmail.com with your name and order number, and we will look into it for you.

 

Refunds, Returns, and Exchange

We accept returns up to 30 days after delivery, or once pickup notification is sent.  the item must be unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. This excludes any botanicals and pampas grass. 

In the event that your order arrives damaged in any way, please email us as soon as possible at white.house.mercantileco@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

 

If you have any further questions, please don't hesitate to contact us at white.house.mercantileco@gmail.com

Thank you for your business!