We offer $10 flat rate shipping and FREE shipping on all orders over $150 before taxes. Exclusions apply.

Shipping and Returns

Shipping policy

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates 

simple flat rate shipping: We offer $18 flat rate shipping to all of Canada (excluding the north west territories, Nunavut and the Yukon, we do not ship to these at this time. 

we offer free shipping on all orders over $150 before taxes and after any discounts. 

we offer free local pickup 

You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Our local pickup hours are [10am-7pm] on [tuesdays and thursdays.  Local pickup is contactless. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at white.house.mercantileco@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchange

We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. This excludes any botanicals and pampas grass. 

In the event that your order arrives damaged in any way, please email us as soon as possible at white.house.mercantileco@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at white.house.mercantileco@gmail.com

thanks so much for your business,

Janine, and Tiff